iPro Tips

Here are some tips for common issues experienced.

• No Case Scheduled
  • Most of the below issues can be related to a case not being scheduled and a new patient being manually entered.
  • All registered patients are already in iPro and could be found through the search feature.
  • We should not have to manually enter patient information for a case because demographic info comes through when a search has been used and the correct patient is selected.
  • Manually entering patient information presents opportunities for incorrect information to be entered.
    • Common errors occur with the name of the patient, account number, MRN, and date of birth.

• No Charge
  • Incorrect patient information. (was the patient entered manually?)
  • Incorrect CPT or Procedure
  • New CPT or Procedure that needs to be mapped
    • An IT Ticket needs to be created to update CPTs to Charge Code mapping.
  • The interface is down
• No Anesthesia Report
  • Incorrect patient information. (was the patient entered manually?)
  • Interface is down.
  • Error in system
    • Go into the case
    • Click the three buttons on top right
    • “View Records” has an exclamation next to it
    • Click View Records
      • A new Report will create and go into the patient chart

• Incorrect Charge
  • Incorrect Procedure Selected
  • Procedure Manually Entered
  • CPT Manually Entered
• Medications Not Charging
  • Medications written in a comments section or other text area will not reflect the administration of medication. Only medications administered in the chart on the drug section will cross over into Meditech.
• Medications Charging Incorrectly
  • The dose or unit is incorrect
• iPro Test and Live
  • You can switch between the test and live environments

Identity	Code	Mode
https://milebluff.iprocedures.com/	9PE41V	PROD
https://mileblufftest.iprocedures.com/app	MBMTST	TEST

• Having an Issue with iPro
  • We have 24x7 support from iPro. To report an issue, click the question mark icon at the top right of the screen and select “Report a problem”.

• A new screen will pop up and it allows you to describe the problem and add in your contact information.
• If you are in a case it will relate the case you are already in.
• It will also give you a phone number to contact them in urgent situations.

Did you know that iPro now has an AI Chatbot to assist with common issues and questions?